Dewalt

[Floorist]

What do think of Dewalt tools? I bought a couple drills a while back, and they don't seem to hold a bit very well. If you hit a hard spot, the bit just slips in the drill. Don't have that problem with my Black & Decker, which are made by the same company.

 

[havasu]

If it is not biting, you may need a new chuck. Mine bites like no tomorrow.

 

[highup]

I had one and beat it to death. Kept on ticking till the charger got fried in a low voltage brownout. I think their tools rate pretty good.
I bought a bunch of drills at an estate sale. Industrial ones with three flats on the shank. I love that type of bit.

 

[Floorist]

If it is not biting, you may need a new chuck. Mine bites like no tomorrow.

These are new drills, only been used a couple times.

 

[highup]

Might shoot them an email. Let em know you bought stuff before and are a bit disappointed. See what they say.

 

[Floorist]

The complaint number no longer works and if you try to send an email to their complaint e mail address, you get an error message.

 

[highup]

This one?
https://www.dewalt.com/support/contact-usI didn't check it out to see if I get the same error.

 

[havasu]

I had an issue once with a DeWalt tool, so I took it to an authorized service center about 15 miles away, and they repaired it while I waited, no charge. As a matter of fact, they even replaced the dirty housing and gave me what looked like a new tool. IIRC, it was their roto hammer that quit working for me.

 

[JIMMIEM]

I've got several DeWalt tools e.g. drill driver, impact driver, biscuit joiner, router. Happy with all of them.
Quick story on B&D ownership of DeWalt. When I was looking to buy a biscuit joiner I read a lot of reviews and finally got it narrowed down to the B&D and DeWalt. When I found that B&D owned DeWalt I called B&D and asked if they could tell me the difference. The answer I got was 'the B&D is red and black and the DeWalt is yellow and the B&D retails for $25.00 more that the DeWalt'. The price difference was due to the retail distribution companies.