It is, but you need to stay on top of this. The problem won't get better. Don't let the installers walk on you. You paid for a floor and that's what you will get. Something was obviously done incorrectly.
Floor Separating
- Thread starter khq0660
- Start date
Help Support Flooring Forum:
I phoned the installer Monday and left a voicemail. He hasn't replied to my call or to the emails I sent last week. I contacted Triangulo a few days ago and as of today they told me that they contacted the appropriate person in the region where I either bought the wood or here, where it was installed, but they haven't heard back from them. In the meantime, more areas of the floor are separating. I hope I get a neutral party inspection before the installer contacts me (if they ever do) so that I will be informed about what needs to be done.
I don't know if maybe contacting the installer and letting him know that you will be hiring an inspector and that the inspectors charges will be added to the repair or replacement of the materials.
Maybe one of the installers here will agree or disagree with his idea.
Keep the pressure on and document the people you contact, when you called and who you talk to and about what. Just keep a record of when it started and any followups you have made with people regarding the issues. Entire floors just don't do what yours is doing.
Thanks for the update.
Maybe one of the installers here will agree or disagree with his idea.
Keep the pressure on and document the people you contact, when you called and who you talk to and about what. Just keep a record of when it started and any followups you have made with people regarding the issues. Entire floors just don't do what yours is doing.
Thanks for the update.
So then should I hire an inspector on my own rather than using the one that the manufacturer provides? I searched for a local, independent inspector on the website linked above, but none was listed in my area. I would like to have it inspected before the installer comes out and does another "repair" because I don't want to end up where he has again temporarily fixed it.
From what I saw in your first photos and that you said more areas are separating, his so called "repairs" would include removing every single board, then gluing them together properly as the manufacturer recommends. If he didn't realize these boards need to be glued together by simply looking at the tongue and groove, I'm wondering if he could glue them together. He might need clamps, straps or other means to keep the glued planks tight together while he glued additional planks. Not always rocket science, but it's a totally different animal than locking joints.
I would think any advanced amateur DIYer would have noticed they don't lock together. That said, they most likely would have read the instructions.
I would think any advanced amateur DIYer would have noticed they don't lock together. That said, they most likely would have read the instructions.
I'm in Lexington, KY. If I contacted someone on a list of inspectors, I wouldn't know what to ask them to make sure they had adequate credentials to be an inspector. I don't know anything about flooring.
Closest one I can find ya. http://www.floorinspect.com/
Lee Tucker
Well-Known Member
Engineered wood % shrinkage / swell is from .005 to 1%,
When evaluating gaps, if you have a 5 inch wide plank that is 10 inches long, what is the ratio we should see of gap sizes on the long side versus the length, or at the ends between planks?
When evaluating gaps, if you have a 5 inch wide plank that is 10 inches long, what is the ratio we should see of gap sizes on the long side versus the length, or at the ends between planks?
Nick
In Remembrance
Ask me something Easy .. 
from .005 to 1% LOL Whats the initial and final MC?
/Ask me something Easy ..
How much wood could a wood chuck chuck..........................
if the moisture content was .oo5
...........compared to chucking wood with a moisture content of 1%
Nick
In Remembrance
Ya still don't get it do ya .. I'm thinking more like how much is 2+2 ..
I've got an independent inspector coming on Tuesday. I still haven't heard back from Triangulo about them sending someone. In the mean time, more and more of the floor is separating. And in some spots, there is a noticeable give when I walk over it. I get the horrible feeling that everyone is going to blame somebody else for this and I won't get any repairs or refund and I'll be stuck with a visibly defective floor.
Sorry to say many times it takes lawyering up. Worst case going to court. This is why it helps to get your own inspector . I wouldnt tell the other parties your getting uour own inspector. Suprise factor!
