Well, speaking about the piece of sh...er, crap. I was whirling away today, checking all the forums like the good little boy that I am. Suddenly, my Google Chrome started disconnecting, then reconnecting. Figuring whenever the laptop is sluggish, I know I have new software updates, so I shut it down and got the blue screen of death. I called Costco concierge service. They hooked my up directly to computer central, HP in India. She had me push this, push that and found the HP diagnostics. Come to find out that my hard drive crashed. So much for 2 days worth of work. I returned it to Costco, and now I'm running my back up laptop. Costco has another sale on computers in 2 days, so I will get something else them, but it won't be another POS H/P laptop.