What did you do today to show understanding

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We could disconnect water and gas but we couldn't hook it back up. To much liability if one or the other leaked. I carried both comp and liability insurance-the law.

Liability is the biggest reason but I honestly never had a problem not touching anything water related just on principle. I am NOT a plumber and I’ve never claimed to be one. That’s not my trade. Standing my ground on this issue IS what I’ve been doing to show understanding for the past 25 years.

Here’s a thought for ya. You wouldn’t call a floor covering store to install a new toilet anymore than you would call a plumber to replace your floor. They are two separate trades, one of them being a protected trade. Don’t use me to try and undercut a fellow tradesman who has put in their time to be able to command the prices that they are charging. Don't you wish you could charge their prices? Do an apprenticeship for 4 years and you can.

What are we, crabs in a bucket?
 
As said, I completely understand the dilemma. I just know that it takes a plumber nearly a week to come to my area unless you pay triple hourly pay. I sure hope you work on customers with very strong bladders!

The better shops would go over this with their customers ahead of time so it wasn’t an issue when I showed up. Some of them went so far as to include the plumber in the job and would handle scheduling the plumber as well so there was one overall seamless experience for the customer. Other times the job would be split up amongst different days. Maybe I do a kitchen and one bathroom today and come back for the other bathroom after the first toilet has been reset. Apartments and cheap rentals usually had their own maintenance guy that would reset the toilet.

On the other hand there were times I showed up and the customer was completely caught off guard. Those were always fun days. I’ve handed more than one customer a wrench as well as I’ve scribed around a few toilets.
 
I generally don’t bag on plumbers but that looks almost as bad my first attempt at smoothing acrylic caulk.😳

Dude should have blue taped in front of the shower before he caulked it. Toilet isn’t as easy to blue tape but damn, did he use the back of his thumb? When I’m smoothing caulk I’ll roll my finger so the excess caulk goes up the toilet as opposed to the floor. Lot easier to wipe fresh caulking off of porcelain than it is a textured floor.

When I would reset a toilet I would purposely not caulk it. Then I would give the customer the line That’s so you can tell if it’s leaking. Some of the more knowledgeable customers would tell me it’s code to caulk a toilet and would I tell them back that it’s also code to have a plumber reset your toilet so, no, I will not be the one to caulk your toilet cus I’m not a plumber.

Thinking about it, I can’t believe how many times I’ve had to tell people that I’m not a plumber and I don’t touch anything that has to do with water.
Yup, that finger roll works. I've never liked caulking toilets either. If the toilet looks to have a little wobble the caulking can give it the support it needs.
Something else if you are good at caulking, I find caulking, using squeeze tubes as the only way to get a nice bead that doesn't require the finishing touch of a finger. Caulking guns in the confines of a toilet area are tricky, so in that case, blue tape and a ton of paper towels.
For larger or irregular gaps, use blue tape very close to what you're caulking and fill the gap evenly all the way around whatever you're caulking...... Smoothing carefully.
Now, with the gaps filled, remove the tape and add a second finishing bead. The caulk required will be even around or across the entire edge.
If you do it all in one shot, it may need a lot, then a little, then very little, then a lot, so your constantly applying a different amount of squeeze and having to guess in advance to squeeze harder or less so.
Fill the gap first, then do a second, thin, even finish fill.
 
As said, I completely understand the dilemma. I just know that it takes a plumber nearly a week to come to my area unless you pay triple hourly pay. I sure hope you work on customers with very strong bladders!
Grandpa always did R&R with toilets and washing machines. Always new hardware...hoses or washers.
You can't call a plumber at 6:00pm.
I've reset a few hundred for sure and it's no different than connecting a hose to wash your car. Over the years as the trade changed and slowed down, it was a very rare day when I was asked to set one.
Tho a simple process, since I hardly ever did an R&R, I became less comfortable doing it. At some point the shop started having plumbers do the resetting. That didn't bother me at all.
Only one toilet ever leaked.
I rolled an older toilet out onto the front porch on a dolly and did my install.
End of the day I put it back.
The next morning,bigot a call the there was a drip behind the toilet.
I remembered going out to the truck to get my trowel and the old fella had rolled the toilet out to the yard, had it laying on its side and was washing it with a hose and mit.
That OLD toilet was nice and clean when I installed it. I bent and installed a new line. All was good until that phone call.
The leak was at the tank/bowl connection. 🫣
The old fella laid the toilet on one side, then the other and that tweaked the OLD gasket.
Problem was, he and I drove to three shops and that gasket wasn't made anymore. New modified gasket, new bolt kit, new tank innards and all was good.
Wasted a lot of my Saturday. The guy realized I didn't cause the problem. He bought the parts, I donated my time.... all was good. That had to be 35 years ago.
I'm now old, so I can tell customers I hurt my back and can't do that anymore. 👍
 
At a rental, I unplugged an electric stove and fire shot out of the outlet. Tenant was in a wheelchair so I refused to plug it back in. I told her it could start a fire. Landlord got pissed and refused to pay me for the job. I don't care. If it started a fire I don't think the lady in the wheelchair could have escaped. Her life was certainly worth more than the money.
 

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