Dead day on the forum. Can you hear me now?
Some of us have to work.
I did a Duraceramic repair today. It was an un-grouted installation.After it was installed, the lady complained about a tile edge sticking up. The installer went back to fix it.
Still not happy, she called the store a second time for the same tile.
Installer fixed it again.
Lady still not happy.
............... highup was called to duty.
I went down to the jobsite and chiseled the corner of the tile to begin removing it. (the lady left a post-it note on the tile. ...It said "Problem tile")
I was told the installer used some Chemrex 948 urethane adhesive on his second attempt and when it cured, the tile edge raised. Urethane adhesives all puff up if not clamped or weighted.
Well, he didn't use the adhesive to stick down the tile corner, he used the adhesive as a leveling compound under the entire 18" x 18" tile. The adhesive under that
entire tile was 1/4 of an inch deep.
I'm guessing when the tile was pulled up on the second repair attempt, the flooring underneath it came up too, leaving a deep void. So to fill the void, he used adhesive as a leveling compound. I bet it took a full quart tube of adhesive. The repair was done well over a month ago and some of the adhesive was still uncured. What a mess. I returned today with an 18 by 18 inch piece of 1/4 inch plywood. I finished scraping up the repair area, then screwed the plywood into place and used the correct adhesive to glue down the tile.
The lady called me about 6pm and said she was happy with the repair. She's gonna call the shop tomorrow and let them know everything is good.
Ive talked with the installer a number of times and he does good work, so this is really confusing as to why he did such a strange fix, using all that adhesive as a filler. It dries hard, but not when it's that thick.
The job was little ways out of town, so he certainly wouldn't have thought of needing some 1/4 inch plywood............ That's what the
second day should have included.