I started a whole house re-do of a 3 month old carpet installation. Initially I was asked by the shop to look at and do whatever was needed to make the seams go away......... customer complaint was "we can see the seams"
I looked at the seams and they looked quite good. I told the customer that seams sometimes show a little bit. Not being able to see anything that was actually wrong with them, I told them that there was little I could do, and remaking the seams was no guarantee they would look any better. In re-doing a good seam, there was a chance that they might show even more, so I declined to fix something that was done properly (except no sealer)
The installation was fully guaranteed, so the shop called the customer and offered to replace the carpet if they were not satisfied. ....find that from a box store!
So......... I'm installing the new carpet and I'm crossing my fingers that my seams look better then the last installers seams. (same carpet, different color)
Bad news is it's a Lee's carpet...... I hate their backing. Not enough latex to hold the back together to cut clean seams. The pile is tall, limp and falls into itself......... the kind where you have to dig the soft, limp and kinky strands out of the seam as you make the seam. I also hate these new super soft thin yarns. Wish me luck.
On the bright side, the customers are really nice.