Two Mondays ago, I take my new Cad to the dealer for an oil change. I also showed them a glob of paint on the roof edge, as if there was a fly when they painted the car at the factory. The dealer looked disappointed and said I should have called on this, as they would have to send it to the body shop to correct. They asked me to come back last Friday, and they would give me a new loaner. Last night, they called and said the car was done. I dropped off the loaner, took the car home, and discover there was about 12 drops of gray paint on the hood. Well, now I'm pissed and ask for the manager to meet me there at 0900 this morning. When I hang up, I saw a magnetic thin blue line flag had been stolen from the trunk of the car. The manager looked on the camera and discovered the flag was there when it was dropped off, and there when it went into the paint department, but someone in his paint area stole my flag. He promised he would get me a new flag, even though they are a special order item on the internet. I was then provided a new Cadillac to drive home. He called this afternoon and said the paint had been removed, but now there were swirl marks on the hood, so he was going to send it into paint again, and will paint the hood. Mind you, this car only has 3100 miles. I think that is it. I am going to demand a replacement car (yeah, I'll pay more but I'll get a 2019 instead of this 2018). To be continued....
I forgot I had bitched about this in a post. Thanks to Zanne's inquiry, I found the original post a bunch of pages back.
OK, so I was given loaner car #4 for a full week while another body shop re-painted the hood of my car. During this time, I was also shipped two magnetic "back the blue" flags, courtesy of the original paint company. Last Monday the dealership called and told me that my car was finally back, and they even got the car detailed at no extra cost to me. (this darn car only has 3,500 miles and still smells brand new, so what exactly was needed to be done to detail it?) I returned the rental car and spent 20 minutes looking at the paint job to make sure it matched correctly. They did a great job, I was satisfied, and I drove home with the car. Later that night, I began to wonder whether they taped off the entire car, or did they just take off the 4 screws to the hood and paint it off the car. If so, are there wrench marks on the bolts?
I went into the garage, popped the hood, and sure enough, they had removed the hood. The company did have the mind to repaint the screws, so I was pretty impressed. I did see a flaw with rough paint under the hood, but since it is under the hood, It really doesn't matter. So I went to close the hood and go inside to watch the ball game and low and behold, the hood would not shut. I could get it to the first latch, but when I tried to secure the hood flush with the body, it just sprang back.
OK, now I am furious. I called the VP of Cadillac of America, the general manager of the business, the Cadillac customer service rep, the service manager, and the service writer. I told them I now have a new car that the hood won't close, and to get a fu**** tow truck up here and drop off another rental. The service manager said to just slam or semi latch the hood and drive on down, and if it pops open while driving to the dealer, he would assume all responsibility. Well, I drove down to the dealer with my hood partially opened, where they had car rental #5 waiting for me, but since we had things to do (and I wanted to pressure them) I told them I was going to wait right there for the car to be adjusted correctly. Well, one hour later, they adjusted the hood, it shuts correctly, and my parting words were...
"this car has been ruined for just a simple oil change. I now have three different paint jobs on a brand new Cadillac, and I'll be dammed if I want this car. I have my name on a new 2019 Cad XT5, with every bell and whistle, and I will be back for a swap as soon as the general manager consults with the company attorney".
The saga continues...